How To Complain Myntra For Defected Product?

Have you ever received a defected product from Myntra? It can be frustrating to receive something that is not up to par, especially after waiting for it to arrive. However, don’t worry because there are steps you can take to complain and get a resolution. In this article, we will guide you through the process of complaining to Myntra about a defected product and help you get the compensation you deserve.

Myntra is a popular online shopping platform in India that offers a wide range of products from clothing to accessories. While Myntra strives to provide quality products to its customers, sometimes things can go wrong. When you receive a defected product, it’s important to take action and complain. In the following paragraphs, we will discuss the steps you should take to complain to Myntra and ensure that you receive a satisfactory resolution.

How to Complain Myntra for Defected Product?

Are you dissatisfied with the product you received from Myntra, and it is defective? You are not alone; many customers face a similar issue. However, the good news is that Myntra has an efficient system to handle such complaints. In this article, we will guide you on how to complain to Myntra for a defected product.

Step 1: Check the Return Policy

Before filing the complaint, you need to check the return policy of Myntra. According to their policy, you can return the product within 30 days of delivery. However, some products are not eligible for returns, such as innerwear, cosmetics, and more. Make sure to check the policy before proceeding.

If your product is eligible for a return, then you need to follow the below steps:

Step 1.1: Initiate the Return Request

To initiate the return request, follow these steps:

1. Log in to your Myntra account.
2. Go to My Orders section.
3. Select the product you want to return.
4. Click on the Return button.
5. Choose the reason for return and mode of refund.

Once you have initiated the return request, Myntra’s team will schedule a pickup from your doorstep.

Step 1.2: Pack the Product

Pack the product in its original packaging, and make sure to include all the accessories and tags.

Step 1.3: Handover the Product

Handover the product to the Myntra executive during the scheduled pickup.

Step 2: File a Complaint

If you have followed the above steps, and still not satisfied with the resolution, then you can file a complaint with Myntra. Here’s how you can do it:

Step 2.1: Contact Myntra Customer Care

You can contact Myntra customer care through various channels, such as email, phone, chat, or social media. However, we recommend that you use the email or chat option as they provide a written record of your complaint.

Step 2.2: Provide Details of the Defect

Provide all the details of the defect, such as product name, order number, defect description, and any supporting documents such as photos or videos.

Step 2.3: Wait for the Resolution

Once you have filed the complaint, wait for the resolution. Myntra’s team will investigate the issue and provide you with a resolution within a stipulated time.

Benefits of Complaining to Myntra

Complaining to Myntra for a defected product has the following benefits:

1. You can return the product and get a refund or replacement.
2. Myntra’s team investigates the issue and provides a resolution within a stipulated time.
3. You can escalate the issue to higher authorities if not satisfied with the resolution.

Myntra Vs Other Online Retailers – Who Handles Complaints Better?

Myntra has an efficient system to handle complaints, and their customer care team is available 24/7. However, other online retailers such as Amazon and Flipkart also have a similar system in place. It ultimately depends on the company’s policies and how efficiently they handle the complaints.

Conclusion

Filing a complaint with Myntra for a defected product is a simple process. Make sure to check the return policy and follow the steps mentioned above. If not satisfied with the resolution, you can escalate the issue to higher authorities. Myntra values its customers and strives to provide the best customer service possible.

Freequently Asked Questions

Here are some common questions and answers regarding how to complain Myntra for defected product:

How do I complain to Myntra for a defected product?

If you have received a defected product from Myntra, you can easily raise a complaint by following these steps:

1. Log in to your Myntra account and go to the “My Orders” section.

2. Find the order that contains the defected product and click on the “Return” or “Exchange” button.

3. Choose the appropriate reason for returning the product and provide any additional details.

4. Submit the complaint and wait for Myntra’s customer service team to get in touch with you.

What should I do if I receive a defected product from Myntra?

If you receive a defected product from Myntra, you can return it or exchange it for a new one. To do so, follow these steps:

1. Log in to your Myntra account and go to the “My Orders” section.

2. Find the order that contains the defected product and click on the “Return” or “Exchange” button.

3. Choose the appropriate reason for returning the product and provide any additional details.

4. Submit the complaint and wait for Myntra’s customer service team to get in touch with you.

5. Once you receive confirmation from Myntra, pack the product securely with all its original packaging and labels.

6. The courier service will pick up the product from your address within a few days.

How long does it take for Myntra to resolve a complaint?

Myntra’s customer service team usually takes 24-48 hours to get in touch with you regarding your complaint. Once you have raised a complaint, you can check the status of your return or exchange in the “My Orders” section of your Myntra account.

If there is a delay in resolving your complaint, you can get in touch with Myntra’s customer service team through their 24×7 helpline number or email support.

What are the documents required to return a defected product to Myntra?

To return a defected product to Myntra, you need to ensure that you have the following documents:

1. The original invoice or bill that was included with the product.

2. The product’s original packaging and labels.

3. Any additional documents or details that Myntra’s customer service team may have requested.

4. A printout of the return or exchange confirmation that you received from Myntra.

Make sure that you pack the product securely along with all its original accessories and documents before handing it over to the courier service.

What if I don’t receive a response from Myntra’s customer service team?

If you don’t receive a response from Myntra’s customer service team within 24-48 hours of raising a complaint, you can get in touch with them through their 24×7 helpline number or email support. Make sure that you have your order number and complaint details handy when you contact them.

If you are still not satisfied with the response from Myntra’s customer service team, you can escalate the complaint to their senior management or approach a consumer forum for assistance.

In conclusion, complaining about a defected product on Myntra can be a frustrating experience, but it’s important to remember that there are steps you can take to resolve the issue. By following the tips we’ve discussed, such as documenting the issue and contacting customer service, you can increase your chances of a successful resolution. Remember, Myntra values its customers and wants to ensure that everyone is satisfied with their purchases. So, don’t hesitate to speak up and assert your rights as a consumer.

In addition, it’s important to remain patient and professional throughout the process. Getting angry or confrontational is unlikely to help your case and may actually make it more difficult to reach a satisfactory resolution. Instead, remain calm and explain the issue clearly and concisely. By doing so, you’ll be more likely to get the help you need to resolve the problem.

Finally, don’t be afraid to escalate the issue if necessary. If you’ve tried everything you can and still haven’t received a satisfactory response, consider reaching out to Myntra’s higher-ups or leaving a review of your experience online. This can help bring attention to the issue and may even result in a faster resolution. With these tips in mind, you can confidently navigate the process of complaining about a defected product on Myntra and get the help you need to resolve the issue.